Because we always strive to offer the highest quality products at the best prices, and we inspect and review our MP3s/MP4s with care, we are confident you'll be extremely satisfied with your purchases. However, we will not honor exchanges or refunds due to customer preference (i.e. wrong key, performer, or speaker). It is the customer's responsibility to ensure that the product that they order is what he/she intends to order. MP3/MP4 Downloads are non-refundable. We do understand there are times when items are damaged or defective. Should you experience difficulties with your download you will need to contact Customer Service at firstname.lastname@example.org.